spa blu - Frequently Asked Questions

1.
What if I am running late?
As our treatments are scheduled on the hour, if you arrive late for your appointment, your treatment will be shortened accordingly. The full price of the treatment will be applied.
2.
Is there a deposit?
Yes. All reservations made for spa blu will require a deposit on a credit or debit card of 50% for services reserved.
3.
What is the cancellation policy?
A credit card will be required to make reservations for all guests. Cancellations should be made 4 hours prior to your treatment Monday through Thursday and 24 hours prior to your treatment Friday through Sunday. There will be a 50% charge for all services cancelled within 4 hours Monday through Thursday and within 24 hours Friday through Sunday. Failure to show for your appointment will result in a 100% charge for missed services. Arriving 15 minutes late for a 50-minute service, or 5 minutes late for a 25-minute service may result in forfeit of treatments, with 100% charge for missed appointments.
4.
What should I wear?
Wear whatever is comfortable. We will provide a robe and slippers for your visit. During treatments, our therapists are trained to drape you appropriately for privacy and comfort. For hydro or wet room treatments, you may bring your own bathing suit.
5.
Where is spa blu located?
We are located on the second floor of the Spa Blu Tower.
6.
What if I am pregnant?
A pregnant client needs to focus on what will make her body feel especially good during this special time of her life. We suggest avoiding treatments using deep pressure, hot stones, wraps, and aromatherapy facials. All treatments for pregnant women can only be performed after the first trimester.
7.
What type of payment is accepted?
We accept all major credit cards and cash. Spa services may also be charged to your hotel account. All prices are subject to change without notification.
8.
What is the appropriate age for services?
Spa guests must be 18 years of age or older.
9.
Should I make advance reservations?
It is never too soon to make your spa appointments. Advance reservations are strongly recommended. Please contact us by phone at 219-861-4812 or 888-879-7711, ext. 2583.
10.
Should I leave a gratuity?
Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. You are welcome to leave gratuities at your discretion.
11.
What time should I arrive for my appointment?
Please arrive at least 20-30 minutes prior to your scheduled appointment time. This will allow sufficient time for you to change into spa attire, have a soothing cup of tea, and unwind in our lounge areas.
12.
Do you allow electronic devices?
We are a cell phone and pager free facility. To ensure a tranquil atmosphere for all guests, please turn off cell phones and pagers prior to your arrival.
13.
Is smoking allowed?
We are a smoke-free facility.